Privacy Policy

At ThePokies Casino, protecting your privacy is a top priority. This Privacy Policy explains the type of personal information we collect, how we use it, and the steps we take to safeguard it. We believe in transparency, and this policy will give you a clear understanding of how your data is managed. By using our services, you agree to the terms outlined here.

Information Collection

We collect information in a few different ways, and we separate it into two main categories: personal and non-personal data. Below is a summary of what we gather.

Personal Data

Account Information: When you sign up, we ask for details like your name, contact information, and other necessary identifiers. This is required to create and maintain your account.
Financial Details: While we do not handle financial transactions directly, we may ask you to submit payment-related information to third-party payment processors.
Feedback and Communications: You may choose to share information with us voluntarily, such as when you contact customer support or provide feedback through our platform.
Device Information: We may collect details from the device you use to access our services, such as your IP address and location, to provide personalized experiences.

We use your personal information to manage your account, offer customer support, and keep you updated on our services. The data helps us provide a seamless and secure experience for you.

Non-personal Data

Usage Data: We track how you interact with our platform. This includes your browsing behavior, the type of device you use, and language preferences.
Platform Analytics: We collect data that allows us to analyze traffic patterns, optimize site performance, and make improvements based on user behavior.

This non-personal data is valuable for improving our services and is used to make sure the platform runs smoothly for all users.

Purpose of Data Collection

We collect your information for specific reasons, each aimed at improving your experience and ensuring the smooth operation of our platform:

Account Management: Your data helps us set up and maintain your account.
Platform Security: We use your information to detect and prevent fraud, protect your account, and ensure that the platform remains safe for all users.
Service Improvements: By analyzing your interactions, we can make updates to our services that are tailored to user preferences.
Legal Compliance: We adhere to all local and international laws regarding data protection and may share your information when required by law.

We do not share your personal information with third parties except in cases where it is required for legal reasons or for providing essential services like payment processing.

Data Retention

We store your personal data for as long as your account remains active or as needed to fulfill legal obligations. You can request updates or deletions of your information by contacting us via email. However, some records, such as transaction histories, must be kept as per legal requirements.

If you decide to close your account, we will retain only the information necessary to comply with legal obligations, after which all other data will be securely deleted.

User Rights and Data Access

You have full control over your personal information. We offer several rights to ensure your data privacy:

Access to Data: You can request a copy of the personal data we hold about you.
Correction of Data: If any information is incorrect, you have the right to request corrections.
Deletion Requests: In specific cases, you may ask us to delete your personal data, except where it’s required for legal purposes.

To exercise any of these rights, simply email us at [email protected]. We will respond promptly and comply with your request in accordance with data protection regulations.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These small files are stored on your device and help us remember your preferences, analyze site traffic, and improve our services. We collect two types of cookies:

Essential Cookies: These are necessary for the basic functionality of the website, such as enabling secure logins and navigation.
Performance Cookies: These cookies allow us to analyze how you use our platform, which helps us make improvements. They are not linked to personal data and are used solely for site optimization.

If you prefer not to use cookies, you can adjust your browser settings to block them. However, doing so may affect certain features of the website.

We use these cookies to make your experience more efficient and personalized. You can opt out of non-essential cookies at any time through the browser settings.

Changes to the Privacy Policy

ThePokies Casino may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website. We recommend reviewing this page regularly to stay informed about how your information is handled.

By continuing to use our services, you accept the terms of this Privacy Policy, including any future updates.